Last updated: February 22nd, 2024

Diagnosing Hope, a private virtual therapy practice owned by Jon Williams (“we,” “us,” “our”), offers services, media, content, blogs, videos, courses, resources, activities, and other educational materials provided on or accessed through diagnosinghope.com, all of which are referred to in our incorporated Terms of Use and this Privacy Policy as the “Services.”

This Privacy Policy, together with our Terms of Use, apply to all visitors of our websites and users of the Services. Please review them carefully. By accessing any of the Services, you continue to agree to this Privacy Policy, which may be amended from time to time at our sole discretion.

Diagnosing Hope respects both your online privacy and the need to protect personal information that you may share with us. Diagnosing Hope employs strict security processes to ensure the security and privacy of all user information.

How We Use Your Personal Information and Email Address

When you create an Diagnosing Hope account, we request certain personal information such as your name and email address. We also ask you to create a unique username/password and to enter billing information. This personal information is used by Diagnosing Hope only for delivery of the Services and communications with you or on your behalf. It will never be shared with other entities without your explicit consent.

Information About Your Account

In order to provide the highest level of service, your usage details such as time, frequency, duration and pattern of use, features accessed, and amount of storage used are logged and analyzed.

Our system maintenance includes regular backups to prevent data loss due to errors or system failures. That means that even if you have terminated your account and we have deleted your data, it may remain in our system in a backup file or log.

We do not process the contents of your user account for serving targeted advertisements.

Your Financial Information

Your financial information is not stored by us except for the name and address of the card holder, the card expiration date, and the last four digits of your credit card

number. Your credit card information is stored in an encrypted form on the secure servers of our Payment Gateway Service Provider who is bound to treat your financial information in compliance with the Payment Card Industry Data Security Standard.

Information About All Visitors to Our Website

In order to improve our website experience for all visitors, we log and analyze details such as browser types, browser languages, Internet Protocol addresses, referring URLs, operating systems, files accessed, errors generated, time on various pages, and other visitor metrics.

We also use temporary and permanent cookies to enhance visitor experience of our website site. Temporary cookies are removed from your computer when you close your browser. Permanent cookies remain on your hard drive until you erase them or they expire, but do not contain personal information about you. We may also use pixel tags on the website and in emails. Pixel tags are 1×1 pixel images that are embedded in a web page to document traffic and for website analytics without collection of personal information.

Investigation of Illegal or Unauthorized Activity

If we need to access your personal information or the contents of your account to investigate suspected illegal activity or potential violation of our Terms of Use, we will ensure that such access is in compliance with this Privacy Policy, applicable law, and subject to appropriate confidentiality and security measures.

Questions

Contact us with any questions you may have at diagnosinghope@gmail.com. We take your concerns seriously and strive to create the best possible experience for our customers.